Know your audience to grow it

Discover powerful insights about your customers by creating unique segments, then reach out with personalized campaigns to drive sales.

Build segments

Don’t have a Shopify store? Get started with a 3-day free trial.

Own your customer data

Understand your data better and act on it for free from the same secure platform you use to run your business.

Endless possibilities

With an unlimited number of customers and a growing collection of templates, there's no end to how you can group your customers.

Dynamically updated

Segments automatically update as you add new customers and as their information changes over time.

Inspire trust

Strengthen customer relationships with built-in tools to capture marketing consent and comply with privacy regulations such as GDPR and CCPA.

Put segments to work

Send personalized emails that drive purchases

Target high-value customers with discounts

Streamline your marketing using segments in your automations

The sleek Airsign vacuum cleaner sits in a well-lit living room on red carpet, leaning against wood cabinets.

We identified the segment in Shopify, created a discount, communicated with them in a way that was very personalized, and we saw about 30% of those people convert.

Two cream-colored rope hangers lay on a white textured fabric with a draped piece of apparel covering them.

I see a huge advantage in having all my customers together in one platform…whatever is there actually works and the trust factor for that working is really high.

Start segmenting faster

Create segments in just two clicks with easy-to-use templates. Explore our growing collection, and discover new ways to think about your customers.

The editor from the customer segments section in the Shopify Admin displays templates for different segments such as engage high-value customer and convert subscribers to first-time customers. Different faces appear in circles around the editor, demonstrating the variety of people each segment represents.

Connect with high-value customers

Make a discount to offer groups who are likely to spend more, further increasing their customer lifetime value.

Reconnect with repeat buyers

Send email campaigns to customers who used to be highly engaged, so they discover something new and buy again.

Convert abandoned checkouts

Automate interactions for customers who saved items in a cart and didn't check out to remind them to buy.

Try templates 

Engage exactly the right customer

Build segments as targeted as your marketing plans with filters based on your customers’ demographic and behavioral data.

Add custom attributes

Group by the unique metafield data that you added to your customer profiles.

Learn from customers’ behavior

Sort by actions related to your emails like if subscribers received an email, opened it, clicked, or marked it as spam.

Target specific locations

Segment by customers in a specific country, state or province, or general location.

Find out who's buying what

Filter by purchasing behavior to understand which customers bought a specific product.

The customer segments section in the Shopify Admin displays filters for different segments such as location, number of orders, email subscription status, and product purchased. A merchant who's African American, wearing a yellow shirt, and typing on a laptop is shown working efficiently.

Resources to segment more strategically

Blog

Read the latest segmentation tips and tricks.

Read the blog 

Help center

Learn more about customer segmentation in Shopify.

Visit the Help Center 

Video tutorials

Watch a segmentation tutorial to get started.

Visit Shopify Learn 

Make your data work harder and your marketing smarter with customer segmentation.

Build segments