Shopify Inbox
Turn browsers into buyers using the power of chat
Manage customer conversations, create automated messages, and get insights to focus on chats that convert, all from Shopify Inbox.
![A open chat window displays a conversation about an order between a store staff member and a customer. An image of a woman represents the staff member’s comments and an image of a man represents the customer’s response.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/hero/hero-en-large-eb6459506314e05b97388b60e51e7a8debbea007902cd109e935ac1ba529bb1c.jpg)
How Shopify Inbox works
Set it up in admin
Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.
Chat anytime from anywhere
Talk to customers and manage conversations with ease from the mobile app or web.
Get insights
Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.
Set it up in admin
Add Shopify Inbox for free and customize online store chat, saved responses, and more right from your admin.
Chat anytime from anywhere
Talk to customers and manage conversations with ease from the mobile app or web.
Get insights
Use metrics in your admin to understand how chat is performing so you can plan for growth with confidence.
Harness powerful insights
Turn conversations into checkouts
Cart actions
Discount codes
Message classification
More than customer support
70% of Shopify Inbox conversations are with customers making a purchasing decision
Empower yourself and your team
Help more customers in less time
![Business owner is standing in her back office carrying a box while doing inventory. Three instant answers are showing on screen, this feature of Shopify Inbox helps customers help themselves without the need for live chat.](https://cdn.shopify.com/shopifycloud/brochure/assets/inbox/outcomes/empower-yourself-large-bbface93f00bcc1d0e8013e5508e78cdf48d54c4f34e3228d1bc511c353661dd.jpg)
Drive conversion with instant answers
Shopify Magic suggests personalized FAQs and responses for your store. Review and publish instant answers that are crafted to your business in your store's chat window, moving buyers closer to a sale.
Generate smart replies
Quickly respond to live chat inquiries with help from Shopify Magic. Review, edit, and respond to drive top-of-funnel conversions, turning more chats into checkouts.
Order status
Spend less time on customer support and send automated order status updates over online store chat.
Shopify Inbox is a powerful tool... it helps me rescue sales after spending time, money, and energy getting a customer to that point. It pays huge dividends.
Rennie Wood
Owner, Wood Wood Toys
The power to chat on your terms
Customers expect answers fast, and the pressure to respond in real time is a challenge for most businesses. But with Shopify Inbox, you can deliver high-quality messages without the need for live business chat.
Turn browsers into buyers using the power of chat
Shopify Inbox is a free business chat app built right into your admin.
Don't have a Shopify store? Get started with a 3-day free trial.